Terms and Conditions

Welcome to gozaky.com, the Real Taste. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer.

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Gozaky through this Website. Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from our Website.

We may update this Policy from time to time without notice to you by posting the updated Policy on the Website, so we invite you to review this page periodically. When you place an Order through our Website, you are deemed to have consented to the latest version of the Terms and Conditions then posted on our Website.

If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your Order was placed will apply. If you do not agree to comply with and be bound by these Terms and Conditions, you should not order Goods through our Website.

Returns Policy

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. Your satisfaction is our priority, and in case you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care [email protected] within 48 hours of order receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for re-shipment. Gozaky reserves the right to limit replacements.

Gozaky is not responsible for failed deliveries when:

  • You provide an incorrect or outdated address
  • Your recipient is out of town or not available
  • You do not provide an amended/new delivery address within 24 hours of the first delivery attempt

Shipments that are returned or require re-routing due to incorrect addresses will be subject to additional charges for reshipment and/or relabelling for the carrier.

Replacement/Refund Policy

All replacement requests must be made within 48 hours of order receipt. On acceptance, the order replacement will be sent to the customer. In case a replacement is not possible, then the refund will be processed between a period of 10 to 30 days – directly onto the original mode of payment. Replacement or refund will be issued for the following reasons only:

  • The product has been damaged during delivery
  • The product is defective or out of date
  • The incorrect product was shipped.